At Furvana, we respect your privacy and are committed to protecting your personal information. This policy explains what we collect, how we use it, and the choices you have when you shop with us.

Information We Collect

1. Device Information

• Examples: Browser type/version, IP address, time zone, cookie data, pages/products you view, search terms, and how you navigate our site.
• Purpose: To load our site correctly, monitor performance, and improve your shopping experience.
• How Collected: Automatically via cookies, log files, tags, or pixels.
• Shared With: Our website platform provider (Shopify) and analytics partners.

2. Order Information

• Examples: Name, billing and shipping address, payment details (credit/debit card), email address, phone number.
• Purpose: To process your order, arrange delivery, provide order confirmations, detect and prevent fraud, and where permitted send you product updates and offers.
• How Collected: Directly from you at checkout.
• Shared With: Shopify, payment processors, and delivery partners.

3. Customer Support Information

• Examples: Details you provide when contacting us (e.g., name, email, order number, message content).
• Purpose: To answer your questions and resolve any issues.
• Shared With: Customer service tools and communication platforms we use to respond to you.

Minors

Our site is not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their details, please contact us to have them removed.

Sharing Your Information

We share your personal information with trusted service providers to help us operate our store and deliver your orders.

• Example: Shopify powers our online store — you can read their privacy policy here.
• We may also share your information to comply with legal requests or protect our rights.

Behavioural Advertising

We may use your information to show you relevant ads for Furvana products on other platforms.

• We use Google Analytics to understand how customers interact with our site. Learn more here and opt‑out here.
• You can control targeted ads via:

How We Use Your Information

• Fulfil and deliver orders.
• Process payments securely.
• Provide updates on products and services.
• Improve our website and marketing.

GDPR (EU/EEA Customers)

If you are based in the EEA, we process your information under the following legal bases:

• Your consent.
• The performance of a contract.
• Compliance with legal obligations.
• Our legitimate interests (which don’t override your rights).

You have the right to access, correct, or request deletion of your personal data.

Retention

We keep your personal information for as long as necessary to fulfil orders and comply with legal obligations, unless you ask us to delete it

GDPR – European Residents

If you live in the European Economic Area (EEA), you have the right to:

• Access the personal information we hold about you.
• Request corrections or updates.
• Ask for your data to be deleted.
• Request a copy of your data to transfer to another service (“data portability”).

To exercise these rights, email us at furvana41@gmail.com with your request.

Your information is processed first in Ireland, then securely transferred outside Europe including to Canada and the United States for storage and further processing. For details on how these transfers meet GDPR requirements, see Shopify’s GDPR Whitepaper.

CCPA – California Residents

If you live in California, you have the right to:

• Access the personal information we hold about you (“Right to Know”).
• Request corrections or deletion.
• Request a copy of your data for transfer.

You can also designate an authorised agent to make these requests for you — just contact us at furvana41@gmail.com for instructions.

Cookies & Tracking

Cookies are small files that improve your shopping experience by remembering your actions and preferences. They also help us understand how people use our site.

Types of cookies we use:

Essential (store functionality):

Name : Purpose _ab, Admin access

_secure_session_id, Store navigation

cart / cart_sig / cart_ts / checkout_token / secret, Checkout process

secure_customer_sig / storefront_digest, Customer login

_shopify_u, Update account info

Analytics & reporting:

Name : Purpose_tracking_consent, Tracking preferences

_landing_page / _orig_referrer, Track entry pages

_s / _shopify_fs / _shopify_s / _shopify_y / _y, Shopify analytics

_shopify_sa_p / _shopify_sa_t, Marketing & referral analytics

Cookie duration: Session cookies expire when you leave the site. Persistent cookies stay on your device for between 30 minutes and 2 years unless you delete them.

Managing cookies: Most browsers accept cookies automatically, but you can block or delete them in your settings. Visit allaboutcookies.org for guidance. Blocking cookies may impact site performance and features.

Do Not Track

Currently, we do not change our data practices when a browser sends a “Do Not Track” signal.

Changes to This Policy

We may update this page occasionally to reflect changes in how we operate or legal requirements. The “Last updated” date will always be shown at the bottom.

If you’re unhappy with our response, you can contact your local data protection authority in the UK, that’s the ICO complaints page.